🌿RETURN & REFUND POLICY

Last Updated: November 27th, 2025

At XEED, our products are handmade in small batches. For safety and hygiene reasons, we do not accept returns on opened or used items.

1. Returns

We accept returns only on unopened, unused products within 7 days of delivery.
To be eligible: Item must be sealed and in original condition and you must provide proof of purchase. Customers are responsible for return shipping costs.

2. Refunds

Once your return is received and approved, we will process your refund within 7 -14 business days to your original payment method.

Shipping fees are non-refundable.

3. Damaged or Incorrect Items

If your order arrives damaged, missing items, or incorrect:Contact us within 48 hours of delivery and email photos of the issue to shopxeed@gmail.com. We will replace or refund the item at no cost.

4. Non-Returnable Items

For safety and hygiene, we cannot accept returns on: Opened herbal products, Teas, powders, herbs, Body oils, skincare, soaps, Clearance or sale items, Digital products.

5. Exchanges

We only replace items if they are defective or damaged.

For assistance, email us at shopxeed@gmail.com